Information We Collect

Personal Information You Provide

When you register for our trading education services, we collect information that helps us provide better learning experiences. This includes your name, email address, phone number, and payment details when you enroll in programs.

• Contact information including full name, email address, and phone number
• Account credentials such as username and encrypted password
• Payment and billing information processed through secure third-party providers
• Educational background and trading experience level for course placement
• Communication preferences and language settings
• Profile information you choose to add, like profile pictures or bio descriptions

Automatically Collected Data

Our platform collects certain technical information to improve functionality and user experience. This happens automatically as you navigate through our educational content.

• Device information including browser type, operating system, and screen resolution
• IP address and general location data (city and country level)
• Usage patterns such as pages visited, time spent on lessons, and course progress
• Referral sources showing how you found our platform
• Cookie data and similar tracking technologies as detailed in our cookie policy
• Learning analytics including quiz scores, completion rates, and engagement metrics

How We Use Your Information

We use collected information to deliver quality trading education and improve our services. Every piece of data serves a specific purpose in creating a better learning environment.

Personalized Learning Experience

We analyze your learning patterns to recommend relevant courses, identify areas where you might need extra support, and customize the educational journey. This includes tracking which trading concepts you grasp quickly and which ones require more practice with support and resistance levels.

Communication and Support

Your contact information helps us send important updates about your courses, respond to questions, and notify you about platform changes. We also use it to share educational content that might help your trading journey—but you can opt out of marketing emails anytime.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with trusted service providers who help us run the platform effectively. Here's who sees your data and why:

Legal Obligations

Sometimes we're required by law to share information—like responding to valid legal requests from Vietnamese authorities, preventing fraud, or protecting the safety of our users. We only share what's legally required and nothing more.

Business Transfers

If apinetwavehub merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you beforehand and ensure the new owner respects these same privacy commitments.

Your Rights and Control

You have significant control over your personal information. Vietnamese data protection law, along with international standards, gives you several important rights:

1. Access Your Data: Request a complete copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
2. Correct Inaccuracies: Update or fix any incorrect personal information in your account settings, or contact us for help with data you can't directly edit.
3. Delete Your Information: Request deletion of your account and associated data. We'll remove everything except what we're legally required to keep for tax or regulatory purposes.
4. Restrict Processing: Ask us to limit how we use your data while you're verifying its accuracy or challenging how we process it.
5. Data Portability: Get your data in a structured, machine-readable format to transfer to another service provider if you choose.
6. Object to Processing: Opt out of certain data uses, particularly for marketing purposes or when we're relying on legitimate interest as our legal basis.
7. Withdraw Consent: If we're processing data based on your consent, you can withdraw that consent anytime without affecting the legality of processing before withdrawal.

Data Security Measures

Protecting your information is a priority. We've implemented multiple security layers to prevent unauthorized access, disclosure, or loss of your personal data.

Technical Protections

• End-to-end encryption for all data transmitted between your device and our servers using TLS 1.3 protocol
• Database encryption at rest with AES-256 standard for stored personal information
• Regular security audits and penetration testing by independent cybersecurity firms
• Multi-factor authentication options for account access and administrative functions
• Automated backup systems with encrypted off-site storage for disaster recovery
• Firewalls and intrusion detection systems monitoring for suspicious activity

Organizational Safeguards

Our team receives regular training on data protection and privacy best practices. Access to personal information is restricted to employees who need it for their specific roles. We maintain detailed access logs and regularly review permissions.

Data Retention and Deletion

We don't keep your information forever. Here's how long we retain different types of data:

Active Account Data

While your account remains active, we keep all associated information to provide continuous service. This includes your profile, course progress, and learning history. You can access and modify most of this data anytime through your account dashboard.

After Account Closure

When you delete your account, we begin a 90-day retention period. During this time, you can still restore your account if you change your mind. After 90 days, we permanently delete most personal information.

Legal and Financial Records

Some information must be kept longer for legal compliance. Transaction records and tax-related documents are retained for seven years as required by Vietnamese commercial law. These records are stored securely with restricted access.

International Data Transfers

apinetwavehub operates in Vietnam, but some of our service providers use servers in other countries. When your data travels internationally, we ensure it receives adequate protection regardless of location.

Transfer Safeguards

For transfers outside Vietnam, we use standard contractual clauses approved by international data protection authorities. These contracts require recipients to maintain the same level of protection you'd receive under Vietnamese law.

Our primary data centers are located in regions with strong data protection frameworks. We avoid jurisdictions with weak privacy laws or where government surveillance might compromise user privacy.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to make our platform work properly and understand how people use it. Here's what you should know:

Types of Cookies We Use

• Essential Cookies: Required for basic functions like logging in, accessing course materials, and maintaining your session. You can't disable these without breaking core functionality.
• Performance Cookies: Help us understand which pages are popular, how long people spend learning, and where technical issues occur. This data is anonymized.
• Functional Cookies: Remember your preferences like language settings, volume levels for video lessons, and whether you prefer light or dark mode.
• Marketing Cookies: Track whether you came from an advertisement or affiliate link. These are optional and require your consent.

Managing Cookie Preferences

You control non-essential cookies through our cookie banner when you first visit or through your account settings. Most browsers also let you block or delete cookies, though this might limit platform functionality.

We respect "Do Not Track" signals when technically feasible, though industry standards for these signals remain inconsistent. Disabling marketing cookies won't affect your ability to learn—it just means you'll see less relevant advertisements elsewhere online.

Children's Privacy

apinetwavehub's trading education services are designed for adults. We don't knowingly collect information from children under 18 years old. If you're under 18, please don't register for an account or provide personal information.

If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact help@apinetwavehub.com immediately.

For users between 16 and 18, we recommend parental guidance when engaging with trading education content. Financial markets involve risks that require mature judgment and understanding.

Changes to This Privacy Policy

We update this policy occasionally to reflect new practices, legal requirements, or platform features. When changes are significant, we'll notify you through email or a prominent notice on the platform.

The "Last Updated" date at the top shows when the most recent changes took effect. We encourage you to review this policy periodically, especially before providing new types of personal information.

Continuing to use apinetwavehub after policy updates means you accept the revised terms. If you disagree with changes, you can close your account—though we'd hate to see you go.

Contact and Complaints

Questions about privacy? Concerns about how we handle your data? We're here to help. Reach out through any of these channels:

• Email: help@apinetwavehub.com (responses typically within 48 hours)
• Phone: +842899989999 (Monday-Friday, 9 AM - 6 PM Vietnam time)
• Mail: 45/1/4 Nguyễn Viết Xuân, Tân Thành, Thành phố Buôn Ma Thuột, Đắk Lắk 630000, Vietnam

Filing Complaints

If you're not satisfied with how we've handled your privacy concerns, you have the right to lodge a complaint with supervisory authorities. Vietnamese residents can contact:

We prefer to resolve concerns directly, so please give us a chance to address your issue before escalating to regulators. Most privacy questions can be resolved quickly through direct communication.