Cookie Policy
Last Updated: March 15, 2025
At Alpine Wave Hub, we believe in being upfront about how our website works. This policy explains what tracking technologies we use on apinetwavehub.com and why they matter for your trading education experience.
We use various tracking methods to understand how people interact with our platform. Some help the site function properly, others help us improve what we offer. You have control over most of these—and we'll show you exactly how to manage them.
What Are Cookies and Why Do We Use Them?
Think of cookies as small notes your browser keeps about websites you visit. When you come back to apinetwavehub.com, these notes help us remember your preferences and provide a smoother experience.
We're not talking about anything mysterious here. These are standard web technologies that most sites use. They help us understand which educational materials resonate with traders in Vietnam and which aspects of our support and resistance level training need refinement.
The Technical Bit
Cookies are text files containing small amounts of data. They get stored locally on your device when you browse our site. Some disappear when you close your browser, others stick around longer to remember your settings between visits.
Types of Tracking We Use
Strictly Necessary Cookies
These keep the website running. Without them, you wouldn't be able to navigate between pages or access secure areas. They're the foundation that makes everything else possible. We don't need permission for these because they're required for basic functionality.
Preference Cookies
These remember your choices—like language settings or which chart examples you prefer to see. They make your experience more personal without collecting data about your browsing elsewhere. If you've customized how our trading examples display, these cookies remember that.
Performance Cookies
We use these to understand how visitors engage with our educational content. Which lessons get the most attention? Where do people spend time? This helps us create better materials for traders learning about support and resistance levels. The data is aggregated, so individual sessions aren't tracked.
Targeting Cookies
These track your activity across different sessions to show relevant content. If you've been reading about advanced chart patterns, we might highlight related materials. They also help us understand which promotional content works best for our Vietnam market.
Specific Technologies on Our Site
| Category | Purpose | Duration |
|---|---|---|
| Session Management | Keeps you logged in while navigating our learning platform | Until browser closes |
| User Preferences | Remembers your display settings and chart preferences | 12 months |
| Analytics Tracking | Measures page visits and content engagement patterns | 24 months |
| Progress Tracking | Saves your position in educational modules | 6 months |
| Communication Preferences | Records which notifications you've opted into | 18 months |
Beyond standard cookies, we also use:
- Local storage for saving your practice chart annotations
- Session storage for temporary data during active learning sessions
- Web beacons to track email open rates when we send program updates
- Pixel tags on certain landing pages to measure campaign effectiveness
- Server logs that record basic technical information about site visits
How This Improves Your Experience
Let me give you real examples of how tracking helps. When someone from Ho Chi Minh City repeatedly views our resistance level tutorials but drops off halfway through, we know to either simplify the content or add more visual examples. That's actionable feedback we can't get any other way.
Or consider this: if most Vietnamese traders access our materials between 7 PM and 10 PM, we schedule new content releases during those windows. Performance cookies tell us when our audience is most active.
Here's what we specifically track: page view duration, scroll depth on lesson pages, which chart examples get downloaded most, navigation paths through our curriculum, and search terms used within our site. We don't track your activity on other websites or sell this data to third parties.
Managing Your Cookie Preferences
You control what tracking happens on your device. Most browsers let you block or delete cookies through their settings. Just be aware that blocking essential cookies will break site functionality.
Each browser handles this differently. Here's where to look:
For mobile devices, check your browser app settings or your device's privacy controls. Most modern smartphones give you granular control over site data.
Third-Party Services
We use some external tools that may set their own cookies. Our analytics platform helps us understand traffic patterns. Our email service tracks whether program announcements get opened. A payment processor handles enrollment transactions securely.
These partners have their own privacy policies. While we vet everyone we work with, you should review their terms if you're concerned about specific services. We don't share personally identifiable information without encryption and secure protocols.
Data Retention and Your Rights
Different cookies stick around for different periods. Session cookies vanish when you close your browser. Persistent cookies might last months or years depending on their purpose. We periodically clean out old data that's no longer useful.
Under Vietnamese data protection regulations, you have rights regarding your information. You can request to see what data we've collected, ask us to delete it, or restrict certain types of processing. These rights have some limitations when data is necessary for legitimate business purposes or legal compliance.
If you want to exercise these rights or have questions about how we handle your data, reach out to our team. We aim to respond within 15 business days for standard requests. Complex requests might take longer, but we'll keep you updated on progress.
Updates to This Policy
Technology changes. Regulations evolve. Our services expand. When any of these happen, we update this policy to reflect current practices.
Significant changes get announced through email to enrolled students. Minor clarifications or technical updates might just appear here with a new date at the top. We recommend checking back occasionally, especially if you're particular about privacy settings.
The previous version of this policy was dated November 2024. The main changes in this March 2025 update include clearer explanations of analytics tracking and expanded information about third-party services we've started using.
Questions About Our Tracking Practices?
We get it—privacy matters. If something in this policy isn't clear or you want specific details about how we use cookies, just ask.
Alpine Wave Hub
45/1/4 Nguyễn Viết Xuân, Tân Thành
Thành phố Buôn Ma Thuột, Đắk Lắk 630000
Vietnam
Email: help@apinetwavehub.com
Phone: +84 28 9998 9999